Contact Covergirl Customer Service
How to Reach a Person at Covergirl
Verified Contact Information
Toll-Free Number:
-
1-800-426-8374
Customer Service:
-
1-646-998-4573
Investors/ Franchising:
-
1-212-389-7733
Legal:
dmca-agent@cotyinc.com
DMCA Inquiries
Media:
press@cotyinc.com
Press Inquiries
Covergirl Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Covergirl Phone Number
1 (800) 426-8374
Average Hold Time
Less than 1 minute
Average Calls duration
2 minutes
Most Popular Covergirl Email Address
DMCA-agent@cotyinc.com
Covergirl Live Agent Availability
70% of callers successfully reach a real person
Issue Resolution Rate
Low (29% reported full resolution)
Covergirl Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Covergirl Phone Number | 1 (800) 426-8374 |
| Average Hold Time | Less than 1 minute |
| Average Calls duration | 2 minutes |
| Most Popular Covergirl Email Address | DMCA-agent@cotyinc.com |
| Covergirl Live Agent Availability | 70% of callers successfully reach a real person |
| Issue Resolution Rate | Low (29% reported full resolution) |
| Covergirl Customer Service Rating | 4.4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to Covergirl | First and last name, address or zip code or email |
Contact Information
Covergirl Website:
Covergirl Help Center:
Corporate Office Address:
COTY INC
719 7th Avenue
New York,
New York
10036
United States
Other Info (opening hours):
Coty Inc.
50 Fifth Avenue, 17th Floor
New York, NY 10118
Summary of Covergirl Customer Service Calls
1.8K
TOTAL
CALLS
CALLS
02:23
AVG CALL
DURATION
DURATION
29%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Covergirl?
Product/ Service Question:
- “See if product discontinued”
- “Poor product”
- “Faulty makeup container”
Request for Information Question:
- “Clean sensitive skin 260 classic tan , where can it be purchased?”
- “Looking for substitute to 130 classic beige”
- “Questions about make up”
Payments and Charges Question:
- “Coupon would not scan $3 off on face makeup.”
- “Bought mascara with a $3. Off coupon that store cash register would not accept.”
- “Haven’t received my coupons”
Return/ Replace Question:
- “Need replacement advice for product that has been csnceled”
- “My makeup is being discontinued. Did they replace it with another product? It is CG SMOOTHERS # 740”
- “Change of eyeshadow”
Shipping and Delivery Question:
- “Did not receive coupon reimbursement”
- “Wrong item sent 2 times!!!”
- “It appears that Walmart in several locations have discontinued my lipstick with a clear top, color Bronzed Glow! I need the locations where I can find it! Its the only color I wear! I live in Gastonia, Gaston County area.”
Refund Question:
- “Refund”
- “I need a refund and to ask what kind should I buy”
- “I bought your mascara and it irritated my eyes I would like my money back”
Account Question:
- “Haven’t rec’d a code for previous call request”
- “BB cream color code change”
- “Unknown subscription”
Employment Question:
- “To get a job for modeling”
- “Any job vacancy”
Website/ Application Question:
- “Mascara watery doesn't have good brush for application”
- “Need to match color cannot find on ur site checkers blush”
Staff Question:
- “Customer service”
Other Question:
- “Different number on foundation”
- “Bad color”
- “Bad mascara”
Compare Covergirl Customer Service To
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Covergirl