Not resolved

Dear customer service representative,

I had zero intention of sending an email to you all (I hate complainers) but I recently purchased some covergirl foundation and ran into some issues with it. I am a long time user if covergirl and love the product! But this was my first time with the foundation that pumps. As you can see from the image attached, it has started to leak out the sides of the pump, and it does so before it exits the top (which makes for a very messy and a big waste of product). As a supporter of covergirl I want to stick with the brand but if this is something that happens to all the bottles I don't know if it's worth my money to stay...I tried to twist the top and the pump in the hopes of fixing it but it hasn't seemed to help.

I appreciate your help and I hope this can help the company resolved any future issues like this that may occur.



Company wrote 0 public responses to the review from Jun 10, 2014.
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